Of all the frustrations consumers have with businesses, it is often the long wait for the service or product.
Businesses such as restaurants, auto services, bowling alleys, and beauty salons can often have long wait times. This can lead to a poor customer experience and can cause business owners to be more aware of the potential annoyance.
Some business owners are now taking the initiative with the help Waitlist Me.
Waitlist Me (previously known as NoshList) makes managing a waitlist easy. It uses text and phone messages to notify customers when their turn is. This service works across all platforms and is expanding its reach, including iPads and Android tablets.
“Waitlist Me has been proven to reduce walkaways, increase revenues and improve customer satisfaction,”Brian Hutchins Head of Product for Waitlist Me “At the end of the day, everyone wins.”
So it’s no surprise that Waitlist me is becoming more popular in the health care sector. The average time to see an MD is about 23 minutes. It can take up to 90 minutes to 2 hours during flu season. Technology can be a great tool in this industry to plan your time. One Wisconsin-based primary care center has seen the app make a significant impact on both patients and their physicians.
“We expected the patients would appreciate the new waitlist options, but we didn’t anticipate that the physicians would also be happier, because the patients are happier when they get into the room,”Kelly Tolson, ProHealth Care’s director of operations in Wisconsin, said the following: “That has been a very nice surprise.”
The app not only improves waitlist experience, but also provides easy-to-use functions. Premium users now have the ability to customize and allow feedback surveys to be sent out following customer visits. Customers can quickly send numerical ratings back to their customers in text messages. Or, they can take surveys to rate and comment on their experience.
Visit www.amazon.com for more information www.waitlist.me.
