Do you remember having to go through hundreds of automated voice prompts to reach a live customer representative? Are you tired of waiting for a decade? Tired of being asked for your account number multiple times after multiple transfers only to have it be disconnected accidentally?
Many of us can relate. These negative experiences result in customers becoming frustrated and vendors losing business. Did you know that 96 percent of customers who have had bad service experiences don’t report them, and that 91 percent don’t return to vendors after they’re done?
This online resource offers both vendors and consumers the opportunity to get rid of these frustrations, as well as the negative consequences. Interactive Intelligence, a software provider that is used in customer service centers all over the globe, created the website. “Ditch the Frustration!”Websitewww.ditchthefrustration.comThis site provides one place for all the best customer support resources. This includes white papers, blogs, articles, videos, and podcasts that are all written by industry experts. Visitors can also submit questions and offer their tips for entry into a monthly prize draw.
“There’s a lot of customer service advice out there,”Joe Staples is Interactive Intelligence’s chief marketing officer. “But it’s tough to sift through it for the really valuable stuff. That’s why we created www.ditchthefrustration.com. Based on our own insight from over 15 years in the customer service software business, as well as expert knowledge from industry analysts, consultants and others, we’ve created a single place for consumers and vendors to easily find the most educational and current guidance available.”
You will find all kinds of information on the site that can help you avoid customer service frustrations. To resolve your customer service issue, call the company’s headquarters and ask for the head of marketing or operations. Also let them know that you are cc’ing their governing board if they have one. With documentation and calm attitude, you are likely to find resolution.
A good tip to get what you want is to have the ideal solution figured out before calling customer service. Keep it reasonable. If your couch arrives with a rip, you might prefer to get a small reimbursement rather than a new one. You can’t ask for a couch free of charge!
Visit ditchthefrustration.com for more customer service tips.
