Americans might picture an automotive repair shop as a stereotypical image. It is a place where men are able to fix their cars. It is a place where women are not welcome.
Experts at the non-profit National Institute for Automotive Service Excellence, (ASE), say that most automotive repair and service customers are women. ASE also found that female shop owners prefer to work with customers who are part of its Blue Seal of Excellence Repair Facility program. Shop owners said that they listen, ask intelligent questions and communicate the problems of their vehicles.
Any driver will get better service from a shop that is reputable. Here are some tips from ASE to help you locate a quality repair facility.
Before you actually need one, start looking for repair shops. You can ensure top-quality repairs at an affordable price by doing your research early.
Ask your friends and colleagues for recommendations. It is worth looking into the reputation of technicians who have had positive experiences in a shop.
– Find a tidy, well-organized facility that has vehicles with the same value as yours in the parking lot. Also, professional, ASE certified technicians in the service bays.
Start with small repairs or minor service work. You can be confident that the repair shop will take on more complex work if the results are satisfactory.
Describe the symptoms of your vehicle and provide a list of recent problems.
Ask as many questions you can and ask for clarifications in everyday English. Avoid situations where you feel neglected, patronized, or rushed.
Do not rush the technician or service writer to diagnose your vehicle. They should take the time to thoroughly examine your vehicle.
Ensure that you are familiar with all policies regarding labor rates, guarantees, and payment methods before you leave.
For more information, including seasonal tips for car-care, visit www.ase.com.
