Winter driving poses special challenges. These are only made more difficult by the long holidays that many Americans will be taking. Before they load the children into the car, Dad and Mom should go to a shop.

For motorists trying to find the best repair shop, experts from the non-profit National Institute for Automotive Service Excellence (ASE), offer the following tips.

It is a good idea to start searching for a repair center before you really need it. It is easier to make informed decisions when you don’t rush or panic.

Ask your friends and colleagues for recommendations. It’s possible to be surprised at the value of another person’s experience.

Check with your local consumer organizations to find out about the business’s reputation. Ask about the resolution rate and complaints.

– You want a clean, organized facility with cars in the lot that are equal in value to yours and modern equipment in its service bays.

You want a friendly staff with a service writer who is willing to answer any questions. Prepare to describe any symptoms like noises, strange leaks or smells, smoke or handling difficulties, or bring a written list for the service consultant.

Ask whether the repair facility is able to perform certain types of repairs.

– In the area of customer service, look for signs such as customer service awards, civic, community or business professionalism.

– Seek out qualified technicians with trade-school diplomas, certificates or advanced course work, on-going training and individual technician certification from ASE.

– Seek out policies concerning labor rates, diagnostic charges, guarantees, and acceptable payment methods.

– Keep all paperwork. Keep good records to help you identify any problems later in the vehicle’s lifespan.

Visit this site for more information and seasonal car care tips. www.ase.com. ASE was established in 1972 to improve automotive service and repair quality through voluntary testing and certification. ASE-certified technicians are issued credentials that list their specific areas of certification. They wear the blue and white ASE shoulder badges. They often have the blue and ASE sign displayed at work.